Call Centre

MAWASCO wishes to inform our estimated customers that we now have a Call centre located at the Headquarter office , Next to County Assembly. This is aimed at further enhancing communication with our consumers with a view to improve service delivery.

You can now seek or query the following services & products by calling 042 21 31037 or 2130923

  • Bills enquiries.
  • Customer account Information.
  • Water rationing Schedules and supply disruptions.
  • Reporting of supply fails leaks and bursts, sewer blockages and illegal connections.
  • Water Quality queries.
  • Company Services e.g. Meter connection, pay points, Water tanker deliveries, exhauster services.
  • Use of our products e.g. Bill payment service.

The public is requested to report any leaks or bursts through the following Toll Free Numbers:

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