All application forms for new connections can be obtained in our MAIN & Regional offices for free.
New connection services can be accessed from the new connections unit in the peri-urban section and in all our regional offices.
The customer officer/cashier and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
Connection is effected within one day once the pipe laying works is completed. Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs.
The deposit refund shall be payable within three days after closing of account. During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
The customer will receive his or her first bill within one month from the connection date.