New water connection

  • All application forms for new connections can be obtained in our MAIN  & Regional offices for free.
  • New connection services can be accessed from the new connections unit in the peri-urban section and in all our regional offices.
  • The customer officer/cashier and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
  • We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
  • Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
  • Connection is effected within one day once the pipe laying works is completed. Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs.
  • The deposit refund shall be payable within three days after closing of account. During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
  • The customer will receive his or her first bill within one month from the connection date.