We use the collected information for the following purposes:

• To manage your water supply account
• To generate and deliver accurate bills
• To process payments and track your payment history
• To communicate service updates, outages, and maintenance schedules
• To respond to your inquiries and service requests
• To improve our services and customer experience

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• With payment processors to facilitate bill payments
• With government regulatory bodies as required by law
• With legal authorities in response to valid legal requests
• With service providers who assist in our operations (under strict confidentiality agreements)

We implement robust security measures to protect your personal data, including:

• Secure encryption for data transmission
• Password protection and PIN-based authentication
• Regular security audits and updates
• Restricted access to personal information

While we take extensive measures to protect your data, no online platform can guarantee absolute security.

We retain your personal information for as long as:

• Your account is active with us
• Required to provide our services
• Necessary for legal and regulatory compliance
• Required for billing and payment records (typically 7 years)

If you close your account, we will retain only the information required by law.

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Update your contact information
• Opt out of non-essential communications
• Lodge a complaint if you believe your data is being misused

To exercise these rights, please contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be communicated via:

• Email notification to registered users
• Updates on our website
• SMS for significant changes

Continued use of our services after updates constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Phone: +254 042 2131037 or +254 777800555
• Email: [email protected]
• Visit our office in Malindi