MAWASCO accepts payments via M-Pesa, bank transfers, and cash payments at our office. For M-Pesa, use the Paybill number provided on your bill or on our website. You can also pay at designated banks; please check our website for a list of partner banks. Ensure you include your account number when making payments to avoid delays.

If you notice an error in your bill, please contact our Customer Service team immediately at +254 042 2131037 or +254 777800555, or email us at [email protected]. You can also visit our office in Malindi with your bill to report the issue. We’ll investigate and resolve the discrepancy as soon as possible.

Currently, MAWASCO does not support automatic payments. However, you can pay your bill conveniently through M-Pesa or bank transfers. We recommend setting a reminder to pay your bill on time to avoid disconnection. Stay tuned for updates on new payment features in the future.

The time to process a new connection depends on the location and infrastructure availability. Typically, it takes 2-4 weeks after your application is approved and payment is made. Our team will conduct a site visit and inform you of the timeline. For urgent requests, contact us directly at +254 042 2131037.

The cost of a new connection varies based on the distance from the main pipeline and the type of connection (domestic, commercial, or institutional). A standard domestic connection typically costs between Ksh. 5,000 and Ksh. 10,000, including the meter fee. Contact our office for a detailed quotation after the site assessment.

You’ll need to provide a copy of your national ID, proof of property ownership (title deed or lease agreement), a completed application form, and a sketch map of your property location. For commercial or institutional connections, additional permits may be required. Visit our office or website for the full list of requirements.

The User Portal allows you to check your water usage, view your current bill, track active service requests, and monitor your account balance. You can also submit inquiries, report issues like leaks, and request a new connection directly through the portal.

If you’ve forgotten your password, click on the "Forgot Password" link on the User Portal login page. Enter your account number and registered email address to receive a password reset link. If you encounter issues, contact our support team at +254 042 2131037 or [email protected].

To update your account details, log into the User Portal and navigate to the "Profile" or "Account Settings" section. You can update your contact information, such as your phone number or email address. For changes to your account number or billing address, please visit our office with the necessary documentation.

To report a water leak, you can use the User Portal to submit a service request under "Report a Leak," or call our emergency line at +254 042 2131037 or +254 777800555. Provide the exact location and any relevant details to help our team respond quickly. You can also email us at [email protected].

To request a water tanker, contact our office directly at +254 042 2131037 or +254 777800555, or visit our office in Malindi. Provide your location, the required volume (e.g., 1,000 to 30,000 liters), and your preferred delivery time. Tanker services are available on a first-come, first-served basis, and charges apply based on the volume and distance.

MAWASCO ensures water quality through regular testing and treatment at our facilities. We comply with national standards set by the Kenya Bureau of Standards (KEBS) and the Water Services Regulatory Board (WASREB). Our water is treated to remove impurities and is safe for consumption. If you have concerns about water quality, contact us for a detailed report.