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Efficient and transparent billing services are essential to the successful delivery of water services and the overall satisfaction of our customers. At Malindi Water and Sewerage Co. Ltd., we understand that accurate and timely billing builds trust and ensures that customers are well-informed about their water consumption and charges. A clear, reliable billing system helps eliminate disputes, encourages timely payments, and improves revenue collection, which is critical for maintaining and expanding water infrastructure.

To meet the evolving needs of our customers, we have adopted user-friendly billing systems that support various payment methods, including mobile money and bank transfers. Our customers can now easily access their water bills through USSD code 48375#, enabling quick balance checks, bill inquiries, and payments without visiting our offices. This has significantly improved convenience, reduced queues, and increased transparency in service delivery.

We are continuously working to enhance our billing system through digitization, data accuracy, and real-time updates. Our customer service team is always available to handle inquiries and resolve any billing-related concerns promptly. By prioritizing accuracy, accessibility, and efficiency in our billing services, Malindi Water and Sewerage Co. Ltd. is committed to delivering a seamless and satisfactory experience to all our valued customers.